FAQ & Help Center

What is the meaning of RedCarpet™?
RedCarpet® was built to do something that’s never been done before: to provide nationwide access to the best dessert brands across the United States. We are rolling out the RedCarpet® for you, our customer, by allowing you to enjoy world famous dessert foods and brands, perfect for any occasion and something that was previously thought as a dream or not possible.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
Does RedCarpet® deliver in all 50 states?
Yes we ship to all 50 states excluding Alaska and Hawaii!  Due to challenges related to shipping and logistics, RedCarpet® does not deliver to food outside of the United States.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
Does RedCarpet® ship internationally?
At this time, RedCarpet® ships exclusively within the United States.  Due to challenges related to shipping and logistics, RedCarpet® does not deliver to food outside of the United States.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
How can I make a bakery recommendation?
It’s easy! Simply, send us an email and our Customer Support team will relay your sugary desires! We love feedback from our customers and are always open to expanding our restaurant offering.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
What if my order arrives wrong/incorrect?
Have no fear - help is near!  RedCarpet® will make it right. If at any time you have problems with an order simply contact customer support we will cheerfully replace your purchase or your money, whichever you prefer. 

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
How will I properly reheat my food?
RedCarpet®'s partners and their respective products all come with retherming and reheating instructions. If at anytime you can't locate or accidently threw out the instructions please email our friendly support staff. The majority of our desserts can be rethermed by simply placing them in the refrigerator for 4-6 hours prior to wanting to enjoy them.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
What technology does RedCarpet® use to prepare its food?
RedCarpet® uses a combination of industry leading proprietary technology to preserve the food in its original state.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
How is RedCarpet® better than the competition?
Today, there are many companies out like Goldbelly, Doordash, Caviar, etc. there that have tried to replicate the essence of RedCarpet®. Where they fall short is where we’ve been able to succeed, by dedicating our platform to only the best dessert brands and foods in America today. 

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
How long will it take to receive my order?
Order delivery times vary based on shipping address. That said, a standard timeline for order turnaround is anywhere from 3-5 business days.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
Can I take a tour and/or visit one of your facilities?
At this time, our facilities are not open to the general public due to Covid-19. Food safety and personnel safety are paramount to RedCarpet®.

Have more questions? We’d love to answer them! Please email support@redcarpet.co.
Is food from RedCarpet® prepared in a certified kitchen?
Yes, every restaurant featured on RedCarpet® as well as the RedCarpet® Mobile Distribution Center is licensed in accordance with all local and national food safety guidelines.

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
Why are certain food items not available on RedCarpet®?
At RedCarpet®, we are very selective on the brands and dessert foods we sell, as a result you have our commitment that every time you order on the RedCarpet® platform you are getting a product that is highly curated and considered tastiest-in-class!

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
What is your return policy?
Due to our Food Safety Policy, we do not allow returns or exchanges. If at any time you have problems with an order simply contact customer support we will cheerfully replace your purchase or your money, whichever you prefer.

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
What shipping carriers does RedCarpet® use?
We work exclusively with FedEx, the nationwide leader in food transportation. As mentioned previously Food Safety is our utmost priority, so partnering with the best-in-class freight company helps deliver on our promise to you.

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
Are large quantity discounts available?
Yes, please contact customer support so we can put an attractive custom quote together for you.

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
I tracked my order and the shipping carrier says the package has been delivered, but I have not received it. Can you help?
We sincerely apologize for the inconvenience. We send an email to our customers once items ship and include a tracking number in the email, and also send an email after we receive confirmation that your package has been delivered. If the shipping carrier states your package has been delivered and you still do not have it, we ask that you check with your neighbors to see if they are holding it for you or accidentally received it. If you still cannot locate your package, please send us an email and we will gladly assist you.

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
I received my package and one or more items are missing from my order. Can you help?
We have a shipping error rate of less than 0.5%, and we sincerely apologize for our mistake. Please send us an email and we will gladly assist you with shipping any items to you that are missing from your order.

Still need help? Send us an email support@redcarpet.co.
I just placed my order and I need to change or cancel it. Can you help me?
Unfortunately, once an order is submitted, it is immediately sent to our warehouse to be processed so that it will be delivered to you as quickly as possible. If you would like to request a change to your order, please send us an email. If you would like to change or cancel your order.

Still need help? Send us an email support@redcarpet.co.
I just placed my order and need to change the shipping method. Can you please expedite my order?
Unfortunately, no. After an order is placed on our website, we cannot change the shipping method. We encourage you to visit our Shipping Information page for more information about our shipping policies.

Still need help? Send us an email support@redcarpet.co.
Does RedCarpet® ship on major holidays?
No, we do not ship on Easter, Thanksgiving or New Year’s Day.

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
Can RedCarpet® ship to multiple addresses from a single order?
That functionality is not available at this time however we are working on that functionality as we speak (technology is a funny thing 😊). Please contact customer support at support@redcarpet.co if you’d like a custom order as we’d love the opportunity to assist.
Can RedCarpet® ship to a PO Box or APO address?
Food Safety is our top priority and food that is delivered is meant to be consumed or stored in a chilled environment within 2 hours of delivery. 

Want to know more? We’d love talking with our customers. Please contact us at support@redcarpet.co.
Will RedCarpet® send me an order confirmation email after I place my order?
Yes. We will provide you an order confirmation receipt within minutes of your order, followed by a tracking number as soon as your order is shipped. If it’s been an hour or so and you still don’t have an email from our support desk please reach out to us immediately at support@redcarpet.co to assist.
What are your customer support hours?
RedCarpet® is backed by the best customer support in the industry. Once you send us an email our friendly customer support representatives will be in touch with you shortly. We look forward to assisting you! Still need help? Send us an email support@redcarpet.co.
Can I place a phone order?
RedCarpet® currently does not offer phone support. All orders must be placed on our website. We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. Please note, we do not accept money orders, cashier's checks, personal checks, or C.O.D, and we do not allow merchandise to be picked up in person at any of our facilities.

Still need help? Send us an email support@redcarpet.co.
I tried to place an order using your discount code but it has expired. Can I still use the discount code to redeem my discount?
Out of fairness to all of our customers, our company does not grant extensions on discount codes after they expire. We apologize for the inconvenience and hope you will consider waiting for our next sales event. You can stay informed of special discounts, giveaways, and all-around fun with our company by subscribing to our email newsletters (visit link at bottom of website). Our email newsletters are free to join and full of valuable content, and you can opt-out at any time.

Still need help? Send us an email support@redcarpet.co.
I tried to place an order on your website but my credit card did not go through. Why do I see a charge on my card statement?
Your credit card did not actually get charged yet. Any charges you see should be listed in the “pending” section of your bill and will drop off within 24-48 hours. Please note that in order for a charge to successfully process on our website, the billing address you enter must be a 100% match with the billing address kept on file with your card. We do this to protect our customers against fraudulent purchases.

Still need help? Send us an email support@redcarpet.co.
I placed my order but forgot to enter the discount code. Can you apply the discount to my order?
Yes, we would be happy to assist you. Please send us an email and one of our friendly customer support representatives will be in touch with you.

Still need help? Send us an email support@redcarpet.co.
I just placed my order but I have not received an order confirmation email. Can you help?
After we receive an order, we always instantly send an order confirmation email to our customers. If you have not received an email from us confirming your order, please check your spam and/or junk e-mail folder. It is also possible that the email address you entered was accidentally misspelled and therefore delivered to a different email address. If you still cannot locate your order confirmation email, please send us an email and we will gladly assist you.

Still need help? Send us an email support@redcarpet.co.
How is sales tax calculated?
RedCarpet® is required by law to charge applicable state and local sales tax on orders shipped to each and every state we are shipping your order to. As an example, if you live in Hawaii we are required by law to collect sales tax on your behalf.

Still need help? Send us an email support@redcarpet.co.
What is Affirm?
Affirm is basically a loan financing company. They allow online shoppers to purchase goods and services from online vendors and retail shops on credit. The credit can be paid off by the buyer through fixed monthly payments over time. We are proud to partner with Affirm to offer our customers a finance option! Buy Now, Pay Later when you checkout with Affirm.

Still need help? Send us an email support@redcarpet.co.
Can I place my order and pay by check, cash, or money order?
No, we do not accept check, cash, or money orders. All RedCarpet® orders must be placed using a credit card, debit card, PayPal or Affirm on our website.

Still need help? Send us an email support@redcarpet.co.